💼 Full-Time Position

Assistant Store Operations Manager, HSR

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📍 singapore, singapore, Singapore
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Location
singapore, Singapore
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Posted
June 04, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

  • Legal Employer HERMES SINGAPORE (RETAIL) PTE LTD
  • Posting Date 05/07/2026, 09:07 AM
Details of the job MAIN RESPONSIBILITIES Back Office Customer Service Management

Management and follow-up of Customer Services

Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)

Ensure follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow-up routines in the schedules of your team.

Be a real partner to sales team to optimize and simplify the back-office follow-up of those services.

Performance follow-up and continuous improvement on Customer Services

Be responsible for the business performance of all service-related operations:

  • Monitor conversion rates and average durations for r...