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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Respond to bridge requests via email or Teams chat, assess business impact, and mobilize the required support teams to drive issue resolution.
- Develop a deep understanding of the business and client experience to facilitate triage of incident reports, communication, and identification of work‑arounds and contingency arrangements.
- Triage incident reports to assess actual or potential client / business impact.
- Trigger the CERT Incident Management process for incidents impacting clients.
- Assess the initial impact of incidents according to the agreed Priority Matrix.
- Manage incident bridges to ensure technology responders can effectively work towards resolution while non‑technology stakeholders receive proper updates on impact, work‑arounds, status and progress.
- Communicate effectively to key stakeholders across the organization, including senior business, country, risk, and technology st...