Job Description
ESG is a SaaS provider serving competitive retail energy suppliers. As an Account Management Associate, you will support a portfolio of retail energy clients by assisting with renewals, client engagement, account operations, and day-to-day coordination across internal teams.
This role is ideal for someone early in their retail energy or SaaS customer facing career who is detail oriented, eager to learn market fundamentals, and committed to delivering excellent client experience.
Position Responsibilities
Client Support & Relationship Management
- Support Account Managers in maintaining overall account health and client satisfaction.
- Assist in preparing materials for QBRs, roadmap discussions, and executive level communications.
- Build foundational client relationships by serving as a reliable operational point of contact.
- Monitor account engagement metrics and surface potential...