Job Description
**Associate Account Service Manager (AASM)**
**Role Overview**
The Associate Account Service Manager (AASM) serves as a primary point of contact for Guardian’s clients (planholders and brokers), managing complex service inquiries while delivering insight-driven, client-focused solutions. This role blends strong analytical thinking, proactive issue resolution, and consultative communication to enhance the client experience and operational effectiveness.
**You Will**
+ **Own and resolve complex client inquiries end-to-end** , applying structured problem-solving and critical thinking to identify root causes and deliver sustainable solutions
+ **Analyze service trends and internal data** to proactively identify risks, patterns, and opportunities for process improvement
+ **Partner with internal stakeholders** (e.g., claims, underwriting, operations, billing) to navigate issues, remove barriers, and ensure aligned, timely outcomes
+ **Build...
**Role Overview**
The Associate Account Service Manager (AASM) serves as a primary point of contact for Guardian’s clients (planholders and brokers), managing complex service inquiries while delivering insight-driven, client-focused solutions. This role blends strong analytical thinking, proactive issue resolution, and consultative communication to enhance the client experience and operational effectiveness.
**You Will**
+ **Own and resolve complex client inquiries end-to-end** , applying structured problem-solving and critical thinking to identify root causes and deliver sustainable solutions
+ **Analyze service trends and internal data** to proactively identify risks, patterns, and opportunities for process improvement
+ **Partner with internal stakeholders** (e.g., claims, underwriting, operations, billing) to navigate issues, remove barriers, and ensure aligned, timely outcomes
+ **Build...