Job Description
Associate, Agency & IUTA Services (6 months contract)
Support the Agency & IUTA Services team to ensure accurate, timely day-to-day agency service operations while maintaining high productivity and continuously improving departmental quality and performance.
What You’ll Do
- Manage end-to-end Agency Services operations, including FiMM applications, exam registration, and candidate/result administration.
- Ensure accurate and timely processing of agency contracts, appointment letters, registrations, renewals, and payments.
- Maintain proper documentation, records, and compliance standards, including periodic self-testing and reporting.
- Oversee commission processing, campaign reporting, contest tracking, and outstanding payment follow-ups.
- Handle agency enquiries, complaints, and daily communications, including circulars and updates.
- Collaborate with Finance, Branch Operations, and IT to support system pr...