Job Description
Principal Accountabilities: Join our dynamic team as an Associate Analyst, Service Desk, where you'll resolve technical problems in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist with installation, usage, and training on software and hardware products.
Key Responsibilities:
Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls.
Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services.
Offer timely resolution of less complex problems or escalate issues to appropriate technical personnel.
Knowledge & Skill Requirements:
Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
One year of related experience preferred.