Job Description
Job Purpose
- Responsible for handling collection inquiries, complaints and requests from collections email thru CRM for early and late-stage delinquent accounts, including written-off accounts.
- Ensures accurate maintenance for all cardholder contact by applying appropriate collections processes and strategies which include negotiating payment arrangement, handling requests and complaints of delinquent accounts.
- Responsible in resolving customer issues in a timely manner to ensure customer satisfaction.
- Conducts initial evaluation for accounts with fraud related issues/ complaints based on information gathered thru probing and ensures timely referral of such accounts to the concerned departments for appropriate handling.
Job Requirements
- Graduate of any 4-year business course
- Preferably with 1-2 years relevant experience in collections or customer service in a c...