Job Description
Associate Curriculum Support Specialist
Summary Description
The Curriculum Support team plays a critical role in ensuring product quality, customer
satisfaction, and standards integrity across all product lines. The Associate Curriculum Support
Specialist works under supervision to support the team by evaluating and resolving curriculum-
specific client issues to resolution for one or more product lines.
Essential Job Functions
• Evaluate customer-reported curriculum issues for accuracy and clarity.
• Triage tickets in Zendesk, prioritizing VIP and urgent issues appropriately.
• Reassign non-curriculum issues to appropriate teams when necessary.
• Apply curriculum, standards, and product knowledge to accurately assess issue type and
resolution pathway.
• Takes ownership of assigned tickets and ensures timely and complete follow-through to
resolution.
• Act as a Subject Matter Ex...