Job Description
To provide one stop value added service to customers and agents in line with the organisation’s direction towards unconventional servicing.
- Administrative and Operation of Customer and/or Agent Service Section, attending to New Business, Customer Service, Life & Health Claims enquiries and requests timely and accurately.
- To promote excellent service experience by providing effective and prompt update for cases referred.
- To increase Company’s “e-Platform” adoption rate that is in line with organization’s direction towards digitalization.
- Ensure service provided to field personnel and customers meet the standard established for the section and branch.
- Ensure compliance with Branch Operational Guide, Organization’s Policies and Guidelines.
- Attend to feedback and complaints and follow through for effective solution.
- Meeting deadline and service turnaround time set.
- Liaison with Customer Service Office...