Job Description
JOB PURPOSE
Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points.
PLEASE NOTE, THIS ROLE IS FOR A UAE NATIONAL ONLY
ROLES AND RESPONSIBILITIES- Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
- Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
- Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
- Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
- Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
- Ensu...