Job Description
As an Associate Customer Service Executive, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team Lead.
You Will Make an Impact By:
- Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following to the standard operating procedures and system
- Manage transport/shipment planning to ensure accuracy and on-time delivery to customers
- Handle customer complaints by coordinating with relevant stakeholders in order to seek for appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails
- Be a primary liaison for all MY customers and relevant stakeholders in regarding...