Job Description
Join the Growing Team at Singtel Financial Shared Services in Malaysia*!
Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!
*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.
We are seeking for The Head of CM BPO Operations (Senior Manager) to be based in Kuala Lumpur. This position directly reports to the CM Senior Director, leading a team of approximately 70 staff across Receipting, Collections/Chasers, and Fraud and Dispute Operations. This role oversees Supervisors and Team Leads covering Receipting, Collections, Fraud/Investigations, Quality, Workforce Planning, and Projects/Systems Analysis, with overall accountability for operational performance, compliance, and service delivery. The position also drives...