💼 Full-Time Position

Associate Director, Operations

🏢
Concentrix
📍 Quezon City, National Capital Region, Philippines
📍
Location
Quezon City, Philippines
📅
Posted
June 20, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description


About the Role



The Associate Director, Operations/Service Delivery provides a focal point within the project delivery structure for client-specific issues by ensuring client satisfaction through the delivery of the solution based on contractual requirements.



Responsibilities



  • The Associate Director, Operations/Service Delivery is responsible for the overall project plan, budget, structure, schedule, and staffing requirements for the Delivery organization.
  • He/She manages the efforts of Concentrix and client employees, as well as third-party vendors, to ensure that the integrated solution provided meets contractual needs.
  • Provides overall leadership to the Service Delivery team and owns the cost management of the service and the delivery of the contract obligations documented in the SLAs.
  • Builds client satisfaction through formula...