Job Description
Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
We’re looking for a strategic and customer-focused Associate Director, Product & Process to own and optimise key mobile customer journeys end-to-end.
In this role, you will lead the design, performance, and continuous improvement of customer-facing processes—ensuring they deliver seamless, simple, and high-quality experiences. You will work across digital, contact centre, retail, and AI-enabled channels to drive outcomes aligned with our ambition to be easier to trust and easier to choose.
What You’ll Do
- Own end-to-end mobile processes, ensuring they operate effectively and at the right level of maturity
- Define and deliver strategy and roadmaps to continuously improve customer journeys and business performance
- Champion customer e...