Job Description
Qualifications :
• Proven leadership in Training & Quality, strong stakeholder management, data driven decision making, and the ability to translate strategy into operational execution at scale, required
• Demonstrated ability to lead enterprise level Training & Quality functions supporting thousands of headcounts and multiple concurrent programs across geographies.
• Experience with transformation initiatives (e.g. AI enabled learning, automation), client facing exposure, and change management, highly preferred
• With strong analytical skills
Job Description:
• Single point of contact for Clients as well as Concentrix leaders for Training and Quality
• Driving execution and consistency in Concentrix Training and Quality Framework
• Drive Tech Infusion of Concentrix tools
• Support seasonal / growth ramps
• Governance of performance
• Hypercare action planning <...