Job Description
Position Summary: An Associate End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This entry-level role involves responding to service tickets, performing system maintenance, and supporting the implementation of new systems. Roles & Responsibilities: Technical Support . Provide technical assistance to end users for hardware and software issues. . Respond to, document, and resolve service tickets in a timely manner. . Assist users with installations and configurations of IT equipment. System Implementation . Support the installation and testing of new hardware and software. . Ensure integration and compatibility of new systems with existing infrastructure. . Assist in the development of new report templates and formats. System Maintenance . Perform routine system maintenance and backups. . Participate in disaster recovery drills and system recovery processes. . Maintain docu...