Job Description
At PwC, as part of Internal Firm Services, you will provide high‑level administrative support to senior executives and lead the front desk operations.
PwC Professional framework sets expectations of professionalism, adaptability, problem solving, communication, and ethics.
Responsibilities
- Lead, supervise, and mentor a team of front desk admins.
- Oversee daily front desk activities: visitor greeting, call handling, inquiries, and escalation management.
- Implement hospitality best practices to enhance client and visitor experience.
- Manage staffing schedules, delegate responsibilities, and ensure adequate coverage.
- Train new and existing team members on procedures, policies, and service standards.
- Monitor team performance, provide feedback, and drive continuous improvements.
- Liaise with internal stakeholders to manage visitor flow and address operational issues proactively.
- Maintain knowledge o...