💼 Full-Time Position

Associate Manager, B2B Sales Support

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Concentrix
📍 Kuala Lumpur Sentral, Wilayah Persekutuan Kuala Lumpur, Malaysia
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Location
Kuala Lumpur Sentral, Malaysia
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Posted
June 06, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Description


The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.
  • Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)
  • Monitor and review performance metrics and staff-related matters to support team development and engagement
  • Conduct regular performance reviews with team members and ensure adherence to the performance management process
  • Ide...