💼 Full-Time Position

Associate, Operations Control Centre

🏢
SMRT Corporation Ltd
📍 Singapore, Singapore, Singapore
📍
Location
Singapore, Singapore
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Purpose


To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.

Responsibilities


Operational & Communication Management

  • Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).

  • Ensure accurate and timely updates in booking systems and maintain documentation for audits.

  • Communicate job details and instructions clearly to driver-partners, customers and stakeholders

  • Provide constructive feedback to improve operational workflows and participate in projects, including UAT.

    • Customer Service Excellence

  • Monitor and coordinate trip assignments effectively according to operational KPI

  • Manage bookings, amendments, cancellations, and special requests a...