Job Description
This role is responsible for after-sales support to policy‑related administrative processes and will be based in Hong Kong, with the option to work in Cyberjaya or Putrajaya.
Job Responsibilities
- Process all incoming requests within the service standard and ensure all processes are carried out prudently and in accordance with regulatory and corporate requirements.
- Perform day‑to‑day transactions, ensuring delivery quality in terms of accuracy, completeness, and timeliness.
- Meet personal quality, efficiency, turnaround time, and attendance benchmarks.
- Perform other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.
- Ensure team operating efficiency.
- Correspond and reply via email to business partners or intermediaries on clarifications and enquiries regarding received cases.
Job Requirements
- Education: Degree in Busine...