Job Description
We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.
Location: Mohali
Working Days: Monday–Friday (Saturday–Sunday fixed off)
Shifts: Flexible to work in any shift (24×5)
Domain: International Voice/Non-Voice Process
Responsibilities:
Lead and manage Quality Analysts
Monitor audits & ensure quality compliance
Drive RCA, calibrations & quality improvement plans
Support operations with consistent performance insights
Handle client interactions and quality reviews
✅ Requirements:
3–5 yrs BPO experience with 1–2 yrs as Quality TL
Must have International clints handling experience
Strong QA frameworks knowledge
Excellent communication & analytical skills
Interested candidate can share their resume at