Associate Relations Coordinator

Summary of Job Description:

The Associate Relations Coordinator position is responsible for assisting and supporting the Associate Relations team with associate relations investigations and administrative tasks. This position conducts environment checks under the guidance of AR management. The Associate Relations Coordinator documents associate relations concerns during calls with Operations associates and logs the issues into the case management database. This position researches and gathers supporting documentation, including time cards, video footage, and relevant business materials.

Job Responsibilities:

• Completes intake of associates’ concerns using probing questions and accurately logs the issues into the case management database.
• Conducts environment checks under the guidance of AR management. Documents associate relations concerns during calls with Operations associates. Develops appropriate and ef...