Associate Representative - Inside Sales

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company’s products and/or services by obtaining and up‑selling orders, creating customer satisfaction and adding value to the customer’s buying experience. You will collaborate with outside sales to ensure goals are being met.

• Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock‑outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checking customer’s buying history.
• With guidance, own, qualify and develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order ...