💼 Full-Time Position

Associate/ SA, Change Management Executive, Customer Centre, CBGO, Group COO

🏢
DBS Bank
📍 Singapore, Singapore, Singapore
📍
Location
Singapore, Singapore
📅
Posted
June 13, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Associate/ SA, Change Management Executive, Customer Centre, CBGO, Group COO-(WD81695)

Role Overview:

Develops and implements strategy to enhance user experience across the different touchpoints in Customer Centre. Drive continuous improvement in customers’ experience and lead to service excellence.

Key Responsibilities:

  • Help develop and implement customer obsession strategies that enhance customer experience and drive positive outcomes. 
  • Gather and analyse data and trends, using findings to inform strategic recommendations. 
  • Support the facilitation of design-thinking workshops aimed at achieving desired customer outcomes and fostering innovative solutions. 
  • Assist in preparing materials for business reviews and strategic meetings to support the Customer Centre’s objectives. 
  • Support the management of customer-centric campaigns within the Customer Centre, ensuring effective execution and alignment with strategic goals....