Job Description
Job Summary
The Subscription Order Admin team ensures subscription orders are processed correctly, following all company policies and procedures, and supports the Global Sales Team and clients with subscription order requests and related applications.
Responsibilities
- Order Processing: review subscription orders, obtain vendor and verify orders above $25K, ensure MCLA compliance, and confirm client approvals for high‑value or price‑changed orders.
- Validation: receive product approvals/denials, activate/deactivate access based on vendor requests, reconcile vendor reporting, ensure only licensed users have access, and remove unlicensed users.
- RPD Handling: assign RPDs to correct Support teams, determine bug vs. enhancement, assess severity, draft acceptance criteria, prioritize and ensure on‑time response.
- Service Order Mailbox: process daily client requests for access, cancellations, location, username, invoice changes; plac...