Job Description
PRINCIPAL RESPONSIBILITIES:
1.Customer Service
- A point of contact to provide end to end (E2E) customer service
- Handle customer problem and job service
- Tracking and follow up customers’ queries
2.Provide consultation to customers on bank’s products/services’ specifications and assist customers on banking transactions such as:-
a) Account Opening Operation
- Preparation of various business application form documents
- Coordinate and work closely with Operation Team to complete customer’s queries
- Meeting customer with Relationship Manager to provide onsite support.
b) Account Closure
- Signature verification, arrange closure of accounts and funds remittance.
c) Pricing
- Assist Term Deposit interests rate fixing
d) Transaction & Receipt