Job Description
Associate Service Delivery Manager (ASDM)
Location: Chennai / Bangalore
Mode: Hybrid
Experience: 18 20 Years
Domain: Healthcare / Lifesciences (Payer preferred)
Role Summary
Looking for an experienced ASDM to drive offshore delivery, governance, client engagement, and P&L for healthcare/lifesciences programs. The role will work closely with onsite teams to ensure delivery excellence, operational efficiency, and business growth.
Key Responsibilities
- Own offshore delivery governance across multiple programs
- Act as SPOC for delivery and align with onsite stakeholders
- Manage client communication and support MBRs/QBRs
- Track KPIs, SLAs, and drive continuous improvement
- Ensure quality, process adherence, and cost optimization
- Le...