Job Description
PositionResponsibilities:
Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.
Generate and monitor and provide daily, weekly, monthly reports to business managers.
Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.
Identifyissuesand apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group.
RequiredQualifications:
Education: 1-year completed in abachelor’sprogram with relevant work experience of at least 2 years;bachelor’s degreeholders are welcome to apply
Experience: At least 1year oftenure in their current position for internal candidates.
Preferred Qualifications:
Effective English verbal and written c...