Job Description
We are assisting our client, an established information technology and consulting solutions provider, in seeking an experienced Associate Specialist, Customer Service, to join their team.
You will be responsible for the ongoing operational support of customer IT infrastructure and data centre environments after deployment. This is a critical hands‑on role focused on incident management, troubleshooting, maintenance, and service continuity.
You will act as the first line of defence for operational issues and ensure the timely resolution of technical incidents in accordance with SLA requirements. Working closely with engineering teams, network specialists, vendors, and customers, you will ensure minimal downtime and optimal system performance.
Responsibilities- Assist and support service requests, issue tracking and documentation
- Assist in customer communication
- Maintain all service documentation and records
- Coordinate...