Job Description
Job Overview
nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As an Associate Support Engineer, you will provide basic technical support and troubleshooting to customers, ensuring a high level of customer satisfaction.
Key Responsibilities
- Resolve customer issues using existing resources such as Knowledge Articles on first contact or escalates to Senior Support Engineers.
- Assist in basic support and troubleshooting for clients, escalating complex issues to technical support engineers as needed.
- Collaborate with support engineers, technical support engineers, and managers to manage customer accounts and resolve technical support issues.
- Follow standard practices for documenting customer interactions, issues, and resolutions in a customer relationship management (CRM) or ticketing system.
- Maintain a high level of customer satisfaction through effective...