Job Description
Work Experience : Total 8 years’ previous experience in Training function and Minimum 1 year as an AM Training or related position.
Language & Communication :
- Should have good communication skills in English
- Should have managed a group of Trainers
Responsibilities:
- To motivate, develop and mentor team members in a dynamically changing environment
- Managed group of communication coaches
- Ability to plan training & refresher communication
- Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume
- Must be able to coach & mentor the team on a regular basis
- Must be ready to pick up & drive towards the smooth closure of escalated engagements
- Must be able to draft & execute Achievement driven Incentive/Additional Incentive plans for the team
- Ability to drive the ...