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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Sales and Service Management
- Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT.
- Actively identify and pursue sales opportunities by:
- Expanding and growing new customer base & new investment account through referrals from existing PB customers or through personalized service recovery efforts.
- Growing existing relationship AUMs i.e. CASA & fixed deposits and ability to acquire new customers.
- Working with wealth management office, branch operations, customer service division, lending hubs to obtain comprehensive product updates exclusive to our affluent customers.
- Identifying cross‑sell opportunities among existing PB customers as well as for relationship deepening.
- Promoting product bundles (where applicable) to higher cross‑sell penetration and contributing to growth in bank’s reven...