Job Description
Description
Primary Responsibilities:
- Oversees and participates in guest registration.
- Motivates staff and establishes a productive working environment for hotel.
- Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments; and conducts performance evaluations and provides feedback to employees.
- Assists in scheduling staff according to standards and forecasts occupancy; assigns daily work tasks to employees; and monitors labor costs to stay within departmental budget.
- Analyzes and generates reports and communicates information to employees and appropriate departments.
- Knowledgeable of hotel property, amenities, area attractions and transportation.
- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
- Responds quick...