Job Description
Job Summary Support the Assistant Manager/Manager in overseeing the daily operations and system projects of the Contact Centre. Collaborate with management to develop and implement resource planning strategies that ensure optimal staffing and effective deployment of personnel based on operational needs. Continuously review and improve workflow processes to enhance efficiency, reduce costs, and improve service delivery. Implement best practices and innovative solutions. Manage and support various departmental projects, ensuring objectives are achieved on time and within budget. Monitor project progress, address risks, and implement corrective actions when necessary. Prepare and maintain reports and documentation to provide insights into operational performance, project status, and resource utilization. Use data analysis to support strategic decision-making. Work closely with other departments and stakeholders to align project goals and operational strategies. Promote a collaborative env...