Job Description
Closing Date: 13 June 2026
Purpose:
We are seeking a proactive and customer-focused Contact Centre Agent to join our team.
In this role, you will serve as a key point of contact for both clients and internal stakeholders, providing professional, efficient, and solutions-driven support. You will play an important role in ensuring a seamless customer experience while supporting service delivery across our laboratory and testing operations.
Responsibilities:
Customer Service & Support
- Provide professional support to customers regarding microbiology, chemistry, and diagnostic testing services
- Handle customer queries, requests, and complaints efficiently and professionally
- Ensure all enquiries are responded to accurately and within agreed timeframes
- Deliver a high standard of customer service at all times
Client & Stakehol...