Job Description
Closing Date: 27 June 2026
Purpose:
The Customer Care Agent is responsible for delivering efficient, professional, and customer-focused service, ensuring a positive experience at every interaction. This role supports SafetySA’s commitment to quality and customer excellence by effectively managing customer queries, resolving issues, and maintaining strong client relationships.
Responsibilities:
- Respond to customer inquiries via phone, email, and digital platforms in a timely and professional manner
- Provide accurate information on training programmes, schedules, and company services
- Resolve customer queries and complaints effectively, escalating where necessary
- Assist customers with accessing online platforms and provide basic technical support
- Maintain accurate records of all interactions on the CRM system
- Conduct follow-ups to...