Job Description
Job Description
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8, properties under 31 leading brands spanning countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in by J. Willard and Alice S. Marriott.
At Your Service Supervisor
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about ro...