Job Description
Additional Information
Job Number:
Job Category: Rooms & Guest Services Operations
Location: The Cape Town EDITION, 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001
Schedule: Full Time
Located Remotely? N
Position Type: Non-Management
Position Summary
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process food & ...