Job Description
At M&T Tech, we’re a team of makers, doers, and builders working to create advanced technology solutions in banking. We’re not your stereotypical suit-and-tie organization—we are an innovative team of tech experts pushing boundaries, solving complex problems, and delivering impactful solutions.
Join us as we build tomorrow’s bank, today.
**Role Overview**
The ATM/TCR Operations & Quality Analyst supports day-to-day ATM and Teller Cash Recycler (TCR) operations while driving service quality and operational excellence. This role combines Tier 1 helpdesk support with quality assurance, focusing on queue management, trend analysis, and continuous improvement.
**Key Responsibilities**
**Operations & Helpdesk Support (Tier 1 Execution)**
+ Provide Tier 1 support for ATM and TCR incidents
+ Monitor alerts, tickets, and system queues in real time
+ Troubleshoot hardware and software issues remotely
+ Execute standard incident handl...
Join us as we build tomorrow’s bank, today.
**Role Overview**
The ATM/TCR Operations & Quality Analyst supports day-to-day ATM and Teller Cash Recycler (TCR) operations while driving service quality and operational excellence. This role combines Tier 1 helpdesk support with quality assurance, focusing on queue management, trend analysis, and continuous improvement.
**Key Responsibilities**
**Operations & Helpdesk Support (Tier 1 Execution)**
+ Provide Tier 1 support for ATM and TCR incidents
+ Monitor alerts, tickets, and system queues in real time
+ Troubleshoot hardware and software issues remotely
+ Execute standard incident handl...