Job Description
- B. Communication Pathology in Audiology (essential)
- M. Communication Pathology in Audiology (desirable)
- 1 - 2 years experience as an Audiologist
- Sale and fitment of hearing aids
- Troubleshooting hearing aid-related issues
- Troubleshooting customer experience-related issues
- Basic fine-tuning of hearing aid settings
- Customer relations and relationship management
- Administration and customer record management
- Working within a digital environment
- Working in a call centre or in sales (advantageous)
Responsibilities:
- Complete assigned CRM tasks for follow-up, support, and survey call to customers
- Obtain and note quality information from the customers to allow for effective management of the relevant escalation
- Respond to customer queries and follow up with feedback
- Interpret customer input and feedback into an improved service in terms...