Job Description
Location: Tokyo, Japan (Hybrid) A Global Dutch Owned Audiovisual Electronics Manufacturer is seeking a Tier 3 level hardware / software Support Engineers! If you are an Electronics Nerd who geeks out on Electronics like Bluetooth Earbuds, Headsets, and Streaming Video Cameras, this position is for you! A Tier 3 Support Engineer responsible for resolving escalations from both Tier 1 and Tier 2 support teams. This role involves taking ownership of advanced technical issues, coordinating with internal and external stakeholders, and ensuring effective communication throughout the resolution process. Key responsibilities: Resolve technical issues escalated by Tier 1 and Tier 2 Support Reproduce, and resolve as many issues as possible and conduct sparring with Tier 3 colleagues when applicable Maintain a high level of technical expertise in audio and video technology and associated IT infrastructure Maintain awareness and knowledge of industry-leading UC and meeting room applications, such a...