Job Description
Notion Press Platform, a rapidly expanding SaaS product from Notion Press, India's leading self publishing platform, empowers aspiring authors to publish their work with ease.
We are looking for an enthusiastic Author Support Associate to join our team and play a vital role in supporting our users while helping to grow the platform through user insights and upselling opportunities.
Role & Responsibilities:
- Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors
- Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings
- Educate users about additional publishing services such as cover design, marketing packages, and distribution options
- Gather insights from users on their experience, identifying what works well and areas needi...