Job Description
Job Title:
Auto Glass Technical Services Lead
Position Overview:
The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services. This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.
Key Responsibilities
- Team Leadership: Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.
- Health & Safety: Ensure the strict enforcement of all H&S rules.
- Technical Training Delivery: Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands‑on demonstrations and practical exercis...