Job Description
ROLE PURPOSE
To effectively organize and manage the region under his/her jurisdiction and implement operational strategy. To provide managerial and supervisory control with regards to service delivery in order to ensure maximum customer satisfaction.
MAIN OUTPUTS
- Monitor and ensure the branches service delivery as per the contract and SLA's
- Pro-actively interact and engage with the client to understand areas of improvement and ensure that turn-around times are shortened to continuously improve customer satisfaction.
- Develop effective, customer focused and proactive relationships at all levels in the customer chain.
- Manage allocated portfolio with regards to growth, retention, profitability, and any other business relevant factors, thus ensuring portfolio performance targets are achieved in line with the business strategy.
- Identify and drive opportunities to improve and enhance service offerings. ...