Job Description
We are looking for Automotive Technical Advisors to give technical support and troubleshoot complex issues to European cars.
This role requires a deep understanding of automotive systems, excellent communication skills, and an advanced English level. Responsibilities and Duties Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
Make a bigger impact – Identify recurring issues, collaborate with internal teams, ...