Job Description
Job Description
We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.
You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.
What you’ll do
- Serve as the first point of contact for repair requests and technical questions from technicians.
- Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
- Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
- Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
- Escalate unresolved or complex cases to Level 2 support with compl...