Job Description
Main Objective Eurokars Group is seeking a Trainer to support and deliver training initiatives across both Sales and Aftersales functions. This role plays a key part in ensuring alignment with Principal standards, while enhancing team capability, product knowledge, and customer experience across the retail network.
Key Responsibilities :• Manage training objectives aligned with Principal KPI s• Collaborate with Sales and Aftersales stakeholders to identify training needs and develop structured training roadmap s• Attend Train-the-Trainer (TTT) sessions and localize content for effective deliver y• Curate, develop, and manage training materials and learning conten t• Deliver training through in-person and virtual platform s• Apply learning principles to improve training effectiveness and business outcome s• Oversee end-to-end training execution and governanc e• Manage mystery shopping initiatives and uphold retail/service standard s• Provide coaching to support staff performance impr...
Key Responsibilities :• Manage training objectives aligned with Principal KPI s• Collaborate with Sales and Aftersales stakeholders to identify training needs and develop structured training roadmap s• Attend Train-the-Trainer (TTT) sessions and localize content for effective deliver y• Curate, develop, and manage training materials and learning conten t• Deliver training through in-person and virtual platform s• Apply learning principles to improve training effectiveness and business outcome s• Oversee end-to-end training execution and governanc e• Manage mystery shopping initiatives and uphold retail/service standard s• Provide coaching to support staff performance impr...