Job Description
Duties include Reviewing, validating, processing, and submitting warranty claims in accordance with OEM warranty policies and procedures. Auditing repair orders, labour operations, technician stories, and parts claims to maximise warranty recovery opportunities. Identifying and capturing additional claim revenue through detailed claim analysis. Managing warranty claim submissions, resubmissions, reconciliations, and follow‑ups. Monitoring outstanding warranty receivables and ensuring timely reconciliation with the manufacturer. Researching warranty concerns and preparing supporting documentation for claim approvals. Reviewing warranty claims for accuracy, completeness, and compliance requirements. Maintaining detailed warranty records, reports, and claim documentation. Preparing documentation and supporting information for warranty audits. Liaising with service departments, technicians, management teams, and stakeholders to resolve claim discrepancies and obtain required information. P...