Job Description
Our client in the Telecommunications industry is looking for an AV Field Service Technician who is responsible for attending to all calls logged by clients, providing remote/telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.
Key Responsibilities
- Responding to calls logged by clients
- Providing remote/telephonic support
- Scheduling site visits within a client's Service Level Agreement Mean‑Time‑To‑Respond time
- Resolving an issue within a client's Service Level Agreement Mean‑Time‑To‑Repair time
- Understanding each client's Service Level Agreement contract and adhering to the required service
- Scheduling and completing preventative maintenance, including compiling full maintenance reports after work is completed
- Advanced fault‑finding
- Comprehensive knowledge of wiring, cable termin...