Job Description
AV Service Coordinator
Department: Audiovisual
Reports To: Manager of Technical Services
About the Role
We're looking for an organized, customer-focused AV Service Coordinator to join our team. In this role, you'll be the hub of our audiovisual service operation — managing incoming service requests, keeping tickets moving, and making sure our clients get the support they need, when they need it. You'll also play a key role in our service contract business, from proposal generation all the way through renewal.
What You'll Do
On any given day, you might be entering and updating service orders in Hedberg, creating service renewal proposals, or tracking opportunities in ConnectWise. You'll generate proposals for third-party service providers, manage service agreements, and coordinate preventative maintenance tickets per contract requirements. When incidents come in, you'll create AV support tickets, assign technicians and subcontractors, and manage those tickets through t...
Department: Audiovisual
Reports To: Manager of Technical Services
About the Role
We're looking for an organized, customer-focused AV Service Coordinator to join our team. In this role, you'll be the hub of our audiovisual service operation — managing incoming service requests, keeping tickets moving, and making sure our clients get the support they need, when they need it. You'll also play a key role in our service contract business, from proposal generation all the way through renewal.
What You'll Do
On any given day, you might be entering and updating service orders in Hedberg, creating service renewal proposals, or tracking opportunities in ConnectWise. You'll generate proposals for third-party service providers, manage service agreements, and coordinate preventative maintenance tickets per contract requirements. When incidents come in, you'll create AV support tickets, assign technicians and subcontractors, and manage those tickets through t...